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Support Centre // FAQ
Do I need a Paypal account to pay you with my credit card?
Can you program my receiver with unauthorized software to get all the channels?
What Channels are available to me with your receivers?
Do you provide a DiSEqC switch and Updating Cable with every receiver you sell?
How do I return my receiver if it is defective?
Which receiver do you recommend I buy for myself?
What do I need for a complete FTA satellite system?
Why should I buy from FTA Source?
   

Do I need a Paypal account to pay you with my credit card?
No, you do not need a paypal account, simply fill in your information such as shipping address, credit card info and any additional notes and you are able to pay us without registering an account with our credit card processor which is paypal. We chose paypal because your information is secure and the payment process is fast. You also have the option to pay with a money order or COD. Please take a look at out policies page for more info.

Can you program my receiver with unauthorized software to get all the channels?
to reduce the amount of email we receive we felt it necessary to answer this question which is probably the most common question. All of our receivers come with factory authorized firmware that has been on it since it left the factory. We do not answer programming questions, we do not cover your receiver under warranty if it has been flashed with non-authorized software and we do not condone the theft of satellite signals. We are selling our receivers for their intended use which is to obtain Free-to-air channels which can be viewed for free legally in Canada and the United States. These units are not sold by us to steal signals nor are they intended for this use by us or the manufacturers, and once again we do not condone the theft of satellite signals or cover your receiver under warranty if it has been flashed with the unauthorized software.

What channels are available to me with your receivers?
All of our receivers can get the same channels, and a list can be found of those channels by clicking here.

Do you provide a DiSEqC switch and Updating Cable with every receiver you sell?
Yes, except there is no need for an Updating Cable with the Twinhan Vision Plus PCI Card and therefore only a DiSEqC switch is included.

How do I return my receiver if it is defective?
You may contact us through email and we will try our best to assist you with any problems or if necessary assist you in having your receiver returned to us. We pay the shipping both ways on any returns, we understand it is not the customers fault, unlike all other websites who leave the customer with the shipping charges. We may even lose money, but we have not lost a customer. That is our philosophy.

Which receiver do you recommend I buy for myself?
Please visit our recommended items page to view our most highly recommended items. You may choose from dishes, LNBs, recievers or accessories, all of which our staff deem to be the best bang for the buck. It is updated regularly to insure that the items are indeed the best buy for your money.

What do I need for a complete FTA satellite system?
One satellite only:
  1. Any one of our receivers.
  2. Any one of our single LNB Dishes.
  3. Coaxial cable to connect Dish to Receiver
2-4 satellites (typical):
  1. Any one of our receivers.
  2. Any one of our dishes with more than 1 LNB or multiple dishes if necessary.
  3. Coaxial cable to connect Dish to Receiver.
  4. DiSEqC switch for integration of up to 4 signals from up to 4 LNBs (included with all of our receivers).
4+ Satellites:
Note: If you want to try this out there is no way we can give exact instructions for every single setup but here are the basic components
  1. Any one of our receivers.
  2. Any one of our dishes, except when using a motor,33" and up is needed.
  3. Depending on your setup a motor or multiple Diseqc 4x1 (included with all receivers) and 3x4 switches.
  4. Any kind of our Coaxial cable to connect dish to receiver.
Multiple receiver Setups:
Note: The most LNBs you can hook up to a receiver is 4 is using multiple receivers. Click here for a diagram.
  1. 2-4 of our receivers, you can mix and match if you like.
  2. Any one or more of our dishes with 1 or more LNB.
  3. Any kind of our Coaxial Cable to connect dish to receiver.
Why should I buy from FTA Source?
Please refer to "Why Choose Us?" for an answer to this question.

If you have any more questions, please do not hesitate to contact us at your convenience.